FAQ

Getting to Holstebro

Holstebro is located on the Jutland peninsula of Denmark. If you're traveling up from the south by train, you must take the train towards Struer, which stops in Holstebro. There are also train connections directly from Copenhagen Airport (the journey takes approx. 4 hours). If you choose to fly to our local airport in Karup (40 km from Holstebro), there is a taxi service available from the airport to our Holstebro.

The nearest international airport is Billund (80 km from Holstebro), with connections to Amsterdam, London, Frankfurt, and other European cities.

For further travel information by bus and train, you can use rejseplanen.dk, which is a Danish travel planner that can be used both in a browser or by downloading the app.

When you arrive at the theatre, you can use the car park on the square between the theater and the emergency department's Fire Museum.

If the parking lot is full, you can park in the grassy lot next to the entrance to Beredskabsgården.

Be at the theater no later than 10 minutes before the performance starts.

The start time for the performance is stated on your ticket. We want to give you the best experience; therefore, audience members should not be arriving seconds before curtain call.

You can take a walk around the building to experience the theatre's history or have a seat and get some refreshments from the bar in the foyer.

If you arrive after the performance has started, you cannot be guaranteed access to the performance space until after the first break – if there is a break. This applies to all performance spaces.

Please come in good time before the show starts to experience our theatre. You are welcome to sit in our café and enjoy the surroundings.

Our small bar is often open, and you will also be able to buy drinks before and after the performance. Some performances have a break, when it will also be possible to buy refreshments.

Please note that it is only at selected performances that it is possible to bring drinks into the performance spaces. The bar staff will let you know about this.

You can pay both by card or MobilePay.

Remember to put your phone on silent or airplane mode before entering the performance space. A phone that buzzes or rings during a show disrupts both your and other audience members' experience as well as the artists' concentration.

Keep your mobile phone and other cameras in your pocket. It is not permitted to take pictures or film during the performances.

If you are a photographer who wants to take pictures of a performance, you must contact our producer, Simon, before the show to make arrangements. 

When ordering tickets, you must provide your name, address, e-mail, possibly telephone number, and payment information (card or Mobilepay). Personal data is processed in accordance with our privacy policy.

Order confirmation

When you press "pay", a receipt will appear on your screen, which is an automatic confirmation that we have received your order. You will subsequently receive an e-mail with a full order confirmation.

We reserve the right to make errors and changes in prices, performance dates, repertoire, cast, etc.

Tickets

The ticket with the printed barcode is your proof of admission to a specific event. The ticket is only valid if the barcode is active. The barcode is only accepted once upon entry to the event. The ticket can thus not be copied or used multiple times.

We will scan your ticket at the door, so please have it ready when you arrive. At some performances, we will scan the ticket at the entrance to the performance space.

Please note that in Denmark, it is illegal to offer and resell tickets at a higher price than originally purchased (including service costs). Illegal copying or illegal resale of tickets may result in not being granted access to the event.

If the performance is cancelled, your ticket will be refunded if:

• The performance is one of the Nordic Theater Laboratory's own performances
• The performance takes place indoors
  • If the performance takes place outdoors, you will be refunded if the cancellation takes place before the start of the first intermission. If the cancellation occurs after, you will not be refunded.

If a performance is cancelled, we will inform you via the e-mail provided at the time of purchase.

You do not have the right to cancel when purchasing tickets, cf. § 18, subsection of the Consumer Contracts Act. 2, no. 12. You thus cannot get the ticket price refunded. The ticket may be transferred to others, but be aware that in Denmark, it is illegal to offer and resell tickets at a higher price than what they were originally purchased for (including service costs).

Illegal copying or illegal resale of tickets will result in not being allowed access to the event.

The theatre's performance spaces are on the ground floor, which means it is possible to attend performances with a wheelchair, walker, or other such aids.

If you will arrive with a wheelchair, please let us know in advance so we can take into account a suitable location in the room. The entrances for the White and the Black rooms are normal doors, while the Red room has double doors.

If you have difficulty walking, you can contact us, and we will secure a place for you on the lower stand so that you don't have to climb the stairs to get to your seats.

Contact Julie Andersen at julie@ntl.dk or tel: +4524870261